Here is a fun little issues that I came across in my work’s Mac Environment. Without going into great detail about our environment for obvious reasons, we use the latest version of the Symantec Endpoint Protection (SEP) that we deploy through our MDM Server. These installations are then linked and managed by a Server with Symantec Endpoint Protection Manager (SEPM) installed on it. With all the from the end of last month with Symantec, we have been closely examining our SEP deployments and their linking back to the SEPM.
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This, coupled with problem report tickets for SEP and Mac that came in, showed us an alarming trendOur Macs running 10.11 were not linking back to our server despite having all of the information to do so. What was worse, was that the deployment package was reporting that it was installing correctly with no errors reported and the Application seemed to be running fine. After doing some digging, I was able to find and patch the problem. I am going to share this information so that you can avoid the heartache and pain that I went through in hunting this problem down and patching it. The Symptoms As stated before, our deployment package was made via the Official Symantec procedure, in which you export the Installation App from the SEPM with the Additional Resources Folder containing your server and license configuration pointing to your SEPM. You then open the SEP Installer App, then selecting “Create remote deployment package” from the tools menu. This yields a package that should install the client and link it back to our SEPM server.
This package was placed into our MDM for all computers to install, however, our 10.11 computers were not even attempting to connect to the SEPM server and not getting the policy that we had set for the Macs. The Client Application itself was in a state that was able to get updates and install them but was unable to enable virus and spyware protection. It also reported that the virus definitions were out of date despite being able to run Live Update. (See Attached Pictures) Broken Menu – This is actually missing the entire Management Menu, which allows you to get updates to the SEPM Policy as well as shows the information about the connection to the SEPM Server. Even in the broken state, the LiveUpdate still worked. It even stated that they were installed with no problems, however this would be the resulting status, even after the update.
About Apple security updates. For our customers' protection, Apple doesn't disclose, discuss, or confirm security issues until an investigation has occurred and patches or releases are available. Mac OS X v10.6.8 and later: 30 Sep 2015: Safari 9: OS X Mavericks v10.9.5, OS X Yosemite v10.10.5, and OS X El Capitan v10.11: 30 Sep 2015: iOS 9.0.2. Solved: Hi Where can i find list of SEP.cnf.xml files in CUCM. I have tried tftp get SEP.cnf.xml in CMD. But this gives only the output of that MAC address. Is there any option to find the list of all SEP.cnf.xml file in CUCM? thanks in.
The Problem It is important to note at this point this problem only existed on 10.11 Macs that installed the Client from the Remote Deployment Package that we created. Local installs from on 10.11 Clients were able to link back to our server fine. So I began by tearing the deployment package and the Installer App meta packages apart. Using (This is free to use but I have a license for it and I will just say that this is probably the best $20 I have ever spent), I was able to tear apart the packages to see what was going on.
Essentially, both the app and the deployment package do the same thing. The install 35 packages from a meta package called SEP.mpkg.
This meta package can be found in the Additional Resources folder found in the same folder as the Installer App. When opening the deployment package in Pacifist, a similar package of the same name is found. I say similar because although everything looks the same, there is one of these 35 Packages that is inconsistent between the two meta packages. This package is the SMC.pkg. If you extract them both, you can see that the Installer App meta package has this package payload as 2 files being put into /usr/local/lib folder. These two files are a dynamic library called libsymsea.1.1.0.dylib and a symbolic link called libsymsea.dylib.
Opening the remote package and then extracting the meta package in Pacifist allowed me to open the meta package in Pacifist so that I could look at it the same way. Here are the results. The one on the left is the Installers mkpg and the one on the right is the Deployment Package mpkg. This minor difference makes a world of difference.
The one on the right is attempting to write these files into a directory that is protected by or SIP. According to Apple,”System Integrity Protection is a security technology in OS X El Capitan that’s designed to help prevent potentially malicious software from modifying protected files and folders on your Mac.” So, essentially, the deployment package was not completing the installation but reporting that it was. The part that it was missing are these two files. Problem located, how do we fix it? The Solution Actually, the solution was surprisingly easy. First, I created a folder to work in so that I could create a package.
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